Returns and Exchange Policy

At customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item. Please ship the item back with the exchange and return form included on the backside of your invoice within 10 business days of receipt.

  • Items must be sent back within 10 business days of receipt in new condition. Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free. Costume wigs, all accessories, clearance sale items and price matched items are FINAL SALE.*
  • Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
  • Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.



Return Process

All the items we sell are in new and unworn condition. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved. Therefore, to maintain our standard of excellent prices and service, we charge a 15% restocking fee on the purchase price (discounts from promotions and shipping fees are non-refundable). The remaining amount will be issued back to the original method of payment. Once the item is received in our facility, allow up to 1-2 weeks for an email confirmation of the refund status.

However, if you wish to exchange your items, no restocking fees apply. See the section below.


Exchange Process

NO restocking fees and Free Ground Shipping for domestic exchange orders!*

To ensure speedy delivery on your exchange item, simply place a new order online or just call us! Exchanges must be of equal or greater value. Coupon codes, promotions or gift certificates received are non-transferable to the new exchange order.

You have 10 business days from receipt to place a new exchange order. An email confirmation will be sent to you once we receive your return item.

  • Free Ground Shipping on Domestic Exchange Orders!
  • When we receive your return item we will email you with confirmation.


Phone in your exchange:

  1. Call us at 888-727-9447 (Select option 4).
  2. Reference your order number and the item you will be sending back.
  3. Then we will place a new order for you and waive the Domestic Ground Shipping.

Place your exchange order online:

  1. Place your new order online.
  2. In the comment section reference your order number and the item you are sending back.
  3. When we start to process your new order, we will waive the Domestic Ground Shipping.

Color Ring Loaner Process**:

Once you have made your color selection, follow the Exchange Process. An email confirmation will be sent to you once we receive your color ring. Want to keep the color ring? Just keep it past the 10 business days and we will consider it purchased.

**All color rings must be sent back in original manufacturer condition within 10 business days of receipt. All color rings are accessories, if no new wig or extension selection is chosen the color ring will be a final sale.