If for any reason you are unhappy with your purchase, send it back! You have several options.
- Items must be sent back within 14 business days of receipt in new condition. Items cannot be worn or tried on, must be in the original packaging with all tags attached, and be odor-free. Bellami, Henry Margu, Louis Ferre, Milano Collection, costume wigs, costume accessories, wig accessories, clearance sale items, and price matched items are FINAL SALE.*
- The refund amount will be calculated based on return item cost only. For your convenience, return labels are included for domestic orders. A $14 deduction will be made from any refund to the return when used. We are not responsible for lost or damaged packages.
- Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.
- Discounts from promotions and expedited shipping fees are non-refundable and non-transferable.
- Items that do not meet these criteria will be subject to a 30% fee; the remaining amount will be refunded to the original method of payment.
All the items we sell are in new and unworn condition. Therefore, we have 2 refund options in place:
- Refund as store credit. Store credit does not expire and you may apply it towards future purchases at any time. Only a registered account is required. Our Hair Gurus can assist you in setting up an account if you don't have one. Restocking fee waived.*
- Refund to the original payment method with a 15% restocking fee. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved.
At Voguewigs.com, customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item. Please ship the item back with the return/exchange form included on the backside of your invoice within 10 business days of receipt. See the full details here.