I ordered color 280 - the first time I ordered on the site - and was expecting a gray wig, as the color swatch was gray. When the wig came it was almost pure black! I called and the rep told me to click on a "More Info" button to see that it actually was only 10% gray, I had been sent what I ordered. Returning or exchanging is expensive to me, since shipping doubles (at least) so I kept the wig. It's a great wig, texture, fit, quality are very easy to work with. I just can't stress enough that unless you know your way around the site already, it is very difficult to be confident that you are ordering what you intend to order.

good fit, direction of the curls can be shaped