Customer satisfaction is our top priority.
If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item. Please ship the item back with the exchange and return form included on the backside of your invoice within 10 business days of receipt.
- Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free.
- Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
- Promotional items of the product being returned must also be sent back; otherwise retail value will be charged.
Costume wigs, costume accessories, wig accessories, clearance sale items and price matched items are FINAL SALE.
Items that do not meet these criteria may be subject to fees.*
For returns, to maintain our standard of excellent prices and service, we charge a 15% restocking fee
on the purchase price (discounts from promotions and shipping fees are non-refundable). However, if you wish to exchange your items, no restocking fees apply.
Click here for more details.*